As we start a new year, we are all excited about the time when we will be back in the theatre together enjoying the magic of live performance. In light of the recent government implementation of a full national lockdown, it has become necessary to postpone the opening of Frozen, which was planned for April, just a little longer.

The health and wellbeing of our audiences, cast and crew are paramount, and we cannot wait to share the production with you as soon as we are safely able to without current social distancing regulations. Therefore, we have taken the decision to temporarily take the show off sale, and to reassess our timeline. We will announce our new opening date as soon as possible.

Guests do not need to do anything at the moment – they will be contacted at the earliest opportunity with their revised performance date. We will do this in chronological order so that guests booked into performances in April and May will be the first to be notified of their new date. If the new date is not suitable, guests will be able to request an exchange into an alternative performance or to request a credit voucher, or a refund if necessary.

We would like to thank you for your ongoing patience and understanding in these difficult times – we are doing everything we can to cause as little inconvenience to you as possible. We promise the wait will be worth it.

An incredible group of people has been working together to build Frozen for the West End. Take a sneak peek of their progress here.

Frequently Asked Questions

Book Tickets

Tickets for FROZEN will be back on sale soon. Keep an eye on our social media channels or check back here for any updates. In the meantime, you can click here to purchase a ticket gift voucher now to redeem online within 24 months.

The only official places to buy tickets for FROZEN the Musical are this website, the Disney website and the LW Theatres website.

Building the world of Frozen

Close to FROZEN App

Enhance your FROZEN journey with the Close to FROZEN app. See exclusive content and news as the show comes to life in London and keep helpful information for your visit at your fingertips!