Access & Relaxed Performances

Frozen offers a range of Access performances throughout the year. Dates and further information can be found below, including how to book.

LW Theatres provides an Access Scheme to which you can register. This will help you to book performances, companion tickets, get information on future performances and more.

Register for LW Theatres Access Scheme

You can also book by phone or email.

Audio Described Performances

Audio description in theatre is a live verbal commentary on the visual elements of a production, delivered as a performance unfolds, through a discreet headset.

Friday 19th April 2024, 7:00pm

Captioned Performances

Captioning is a way of converting the spoken word into visible text that provides deaf, deafened and hard of hearing people with access to live performance.

Captioned performance date to be announced. Live captioning via GalaPro is now available for all performances of Frozen the Musical. Click here to find out more information.

Signed Performances

Throughout the performance, a qualified theatre sign interpreter stands on the left of the stage and uses sign language to relay music and words to deaf and hearing impaired patrons, all of whom are seated within easy viewing distance of both the stage and interpreter.

Sunday 3rd March 2024, 1:00pm

Relaxed Performances

Relaxed Performances are designed to provide an opportunity for people who are autistic, neurodiverse, or would benefit from reduced sensory input and might prefer a more relaxed environment. Small adjustments are made to the sound, lighting and special effects. There are extra trained staff on hand, and dedicated quiet areas are available throughout the theatre should guests wish to leave their seats.

Sunday 28 April 2024, 1:00pm


View our visual story here ahead of your visit to Frozen’s Relaxed Performance

View our sensory synopsis ahead of your visit here

GalaPro is now available at all performances of Frozen the Musical – a revolutionary app for accessibility, which enhances your experience at live performances. You can use the app to enjoy the show with subtitles, audio description and closed captioning. All services are provided in real-time.

Click here to find out more.


Frequently Asked Questions

Are there access facilities at the theatre?

Please visit the theatre's access page for full details about the facilities available:
Theatre Royal Drury Lane, London

Is there a minimum age to attend the show?

FROZEN is recommended for a general audience aged 6 and up. Children under the age of 4 (including babes in arms) will not be admitted into the theatre. All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium. All persons entering the theatre, regardless of age, must have a ticket.

Does the show feature any special effects?

Please be advised that smoke, haze and strobe lights are used during the performance.

How long is the show?

The performance lasts approximately 2 hours and 15 minutes including a one 20-minute interval.

Is the photography allowed in the theatre?

No filming or photography is allowed at any time during the performance.

What steps will be taken to ensure the theatre is safe to visit when you open?

You can read LW Theatre’s Audience Guide for up to date information on wellbeing procedures here.

How can wheelchair users see the show?

The theatre offers non-transferable wheelchair spaces on all levels except for the Balcony. There is lift access to all levels of the theatre. To book and register with the theatre’s Access Scheme, please visit the Theatre Royal Drury Lane website.

Is there a lift?

A passenger lift is available to all 4 levels with non-transferable wheelchair spaces available on all levels except for the Balcony.
For further information, please visit the Theatre Royal Drury Lane website

I have a question about access that has not been answered here. Whom can I contact?

If you have further questions, please email or call 020 3925 2998.

Do you have companion/carer tickets?

Companion tickets are available for those who register to LW Theatre’s Access Scheme. For further information, please visit the Theatre Royal Drury Lane website.

Getting To The Theatre

Theatre Royal Drury Lane

Theatre Royal Drury Lane

Catherine St,
Covent Garden


tubeTube stations: Covent Garden (0.2 miles), Holborn (0.4 miles), Leicester Square (0.4 miles), Charing Cross (0.5 miles), Waterloo (0.8 miles)

railOverground: Charing Cross (10 min walk), Waterloo (20 min walk)

busCar parks: Covent Garden and St Martin’s Lane

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