Access & Relaxed Performances
As we start a new year, we are all excited about the time when we will be back in the theatre together enjoying the magic of live performance. In light of the recent government implementation of a full national lockdown, it has become necessary to postpone the opening of Frozen, which was planned for April, just a little longer.
The health and wellbeing of our audiences, cast and crew are paramount, and we cannot wait to share the production with you as soon as we are safely able to without current social distancing regulations. Therefore, we have taken the decision to temporarily take the show off sale, and to reassess our timeline. We will announce our new opening date as soon as possible.
Guests do not need to do anything at the moment – they will be contacted at the earliest opportunity with their revised performance date. We will do this in chronological order so that guests booked into performances in April and May will be the first to be notified of their new date. If the new date is not suitable, guests will be able to request an exchange into an alternative performance or to request a credit voucher, or a refund if necessary.
We would like to thank you for your ongoing patience and understanding in these difficult times – we are doing everything we can to cause as little inconvenience to you as possible. We promise the wait will be worth it.
Thank you for your ongoing support and understanding. We cannot wait to share this magical show and look forward to welcoming you to Arendelle.
Tickets for FROZEN will be back on sale soon and new dates for the signed, captioned, audio-described and relaxed performances will be posted on this page. Keep an eye on our social media channels or check back here for any updates.
FROZEN is committed to creating a friendly and inclusive audience experience.
Relaxed Performances are specially adapted to be accessible to a wide range of audiences such as those on the autism spectrum, those with a learning disability, or anyone with additional sensory needs. There are extra trained staff on hand, and dedicated quiet areas inside the theatre should anyone need to leave their seat.
Tickets for FROZEN will be back on sale soon and a new date for the relaxed performance will be posted on this page. Keep an eye on our social media channels or check back here for any updates.