Frequently Asked Questions
Frozen the Musical
Theatre Royal Drury Lane
London WC2B 5JF
How do I get to the theatre?
Covent Garden (250m) – Piccadilly Line
Temple – Circle and District Lines
London Charing Cross – Bakerloo, Northern and Jubilee Lines
London Waterloo – Bakerloo, Northern and Jubilee Lines
London Charing Cross
1, 4, 6, 9, 11, 13, 15, 23, 26, 29, 59, 68, 76, 77A, 91, 139, 168, 171, 172, 176, 188, 243, 341, 521, RVI
Car & Taxi
Drury Lane, Parker Street (5mins)
Is it within the congestion zone?
Taxi rank at Covent Garden Piazza end of Russell Street.
Directions from Covent Garden tube station
(5mins) Go right on Long Acre; turn right into Bow Street, then left onto Russell Street. The theatre is located on the corner of Russell Street and Catherine Street.
What are the performance times?
What are the access performance dates?
When is the Relaxed Performance taking place?
How long is the show?
The show is approximately 2.5 hours including one interval.
Is there a minimum age requirement to see the show?
FROZEN is recommended for a general audience aged 6 and up. Children under the age of 3 will not be admitted into the theatre.
All persons aged 16 or under must be accompanied by an adult and may not sit on their own within the auditorium.
All persons entering the theatre, regardless of age, must have a ticket.
Does the show use special effects?
Please be advised that smoke, haze and strobe lights are used during the performance.
What is the layout of the auditorium and how can I see where my seat is?
What are the ticket prices?
Ticket prices vary from £20 to £79.50 (off peak performances) and £20 to £99.50 (peak performances). Premium tickets are also available, offering the best seats in the house with the best view of the stage. All ticket prices are subject to availability.
How and when will I get my tickets?
Your tickets will be despatched in the method that is shown in your most recent confirmation email. Digital tickets will be made available up to 24 hours before your performance start time. Posted tickets will arrive in the week before your performance date.
I made a booking before performances were rescheduled and was not contacted about it - what has happened to my booking?
All guests who booked tickets before 17 July, when the reschedule was announced, have been sent a new confirmation email, with details of their new performance date included. Please check your junk and spam folders as well as your inbox for this email. If you cannot locate this email, please contact email@example.com for help. In the meantime, you can find details of rescheduled performances on this PDF.
How can I buy my tickets in person?
At the current time, while theatres remain closed across the West End, it is not possible to purchase tickets in person. We hope this does not cause any inconvenience. Tickets will be available to purchase in person again when LW Theatre Box Offices reopen.
How can I buy tickets for a large group of people?
Can I exchange my tickets into a different date?
To offer guests as much flexibility as possible, anyone who is unable to use their tickets due to concerns over wellbeing can exchange them without charge up to 24 hours before their scheduled performance is due to start. To do so, please email firstname.lastname@example.org clearly stating your request and including your booking reference.
How can I use my Frozen Credit Voucher?
To redeem your Frozen Credit Voucher please book tickets online via FrozenTheMusical.co.uk, and look for the ‘Redeem Gift Vouchers’ option under ‘Your Details’ in the booking process.
Is photography allowed in the theatre?
No filming or photography is allowed at any time during the performance.
What if I have concerns about Covid-19 on the day of my visit?
If you are feeling unwell and suspect that you may have been exposed to Covid-19, we ask you to stay at home for the wellbeing of other guests and theatre staff. You can exchange your ticket(s) into another performance free of charge up to 24 hours before your scheduled performance is due to start. To do so, please email email@example.com clearly stating your request and including your booking reference.
What steps will be taken to ensure the theatre is safe to visit when you open?
We are paying close attention to government guidelines and the safety and wellbeing of all of our guests, cast, crew and theatre staff are our top priority. More information will be available nearer performance times on specific protocols.
I have another question, who can I ask for help?
For any questions regarding an existing booking that are not answered here, please email Guest Services on firstname.lastname@example.org. The team will do their best to respond to your query as quickly as possible.
If I purchased a VIP hospitality package, Frozen merchandise, a theatre tour or ‘ticket protect’ and then my booking was rescheduled, will that still be included on my new booking?
Yes, any additional purchases you made with your original booking have been included in your new booking. Please check your most recent confirmation email for more details.
Introducing the Close to Frozen App
Close to Frozen app
What is the Close to Frozen app?
The Close to Frozen app gives you the opportunity to enhance your journey to Frozen from the moment you purchase tickets, by sharing exclusive content and news as the show comes to life in London. It also offers helpful information to make your experience as smooth and easy as possible.
Who is it for?
Close to Frozen is for everyone who has a ticket to see Frozen the Musical in Theatre Royal Drury Lane. The ticket buyer can access their Close to Frozen journey first, and then invite their Frozen guests to join them!
How do I get it?
You will be prompted to join as you are booking your tickets, just after you’ve entered your payment details. If you opt in at that point you’ll get a text to invite you to download the app and start your journey!
Or, after you have purchased your tickets to Frozen the Musical, simply look out for your invitation to join the Close to Frozen app in your ticket confirmation email. Once you’ve created your exclusive account, you can invite your friends to join – simple as that!